Appointments

Consultations are by appointment only and can be arranged at the reception desks or by telephone. Appointments are allocated at 10-minute intervals. If, however, you feel you need longer with the doctor, please ask the receptionist for a double appointment. This will prevent surgeries running late.

IT IS IMPORTANT TO BE ON TIME FOR YOUR APPOINTMENT; IF YOU ARE LATE YOU MAY NOT BE SEEN.

Patients are encouraged to see the doctor of their choice, but on occasions when this is not possible, another partner will be available for consultations. There may be a delay before you can obtain a routine appointment with the doctor of your choice. We operate an advanced access appointments system, which means that a lot of our appointments can be booked on the day, however there are a number of appointments which may be pre-booked.

Consulting your Doctor

You may consult any doctor you wish. Our aim is to give you an appointment within 48 hours with a member of the practice team; you may have to wait longer to see a specific person. If you require an urgent appointment, please make the reception staff aware of this. Emergencies are always seen on the same day. If you cannot attend your appointment please telephone and cancel. Telephones are normally manned between 8.30am and 5.00pm, Monday to Friday. Consultation is by appointment at all surgeries. The normal consulting times are outlined below, but may change due to GP availability

Telephone Advice

 You may phone at any time to request to or speak to a doctor. You will be asked by the receptionist to give brief details.

These will then be passed on to the doctor who will phone back if appropriate.

Home Visits

 If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

 To minimise disruption to patients attending the surgeries, telephone enquiries about test results should only be made after 12 noon.

The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.